Privacy Policy

Last updated: 20 сентября 2026 г.

1. General Terms

Data Collection We collect only the information necessary to provide a smooth, secure gaming experience for live casino fans and slot players alike. When you register an account we gather basic identity and contact details: your full name, date of birth to confirm age, email address and phone number. You will also provide payment details for deposits and withdrawals. Payment details may include card numbers, bank or e-wallet identifiers and cryptocurrency wallet addresses when you choose Bitcoin, Ethereum, Tether or Litecoin. For account security and fraud prevention we collect verification documents when required. These documents can include national ID, passport, or a proof of address. We request verification only as necessary and never keep scans longer than permitted by applicable law. We also collect gameplay data such as games played, stakes, wins and losses. That includes logs for live dealer sessions, game show participation and streaming quality metrics to help maintain high-performance tables and dealers. Technical data is collected automatically to keep our platform mobile-friendly and reliable. This covers IP address, device type, operating system, browser details, session timestamps and crash reports. We use cookies and similar technologies to remember your preferences, support single sign-on and personalize your experience. Location data is processed when required for legal compliance or to enforce regional restrictions; we do this in the least intrusive way possible. We keep records of communication you send to our support teams, including live chat transcripts and email correspondence. These records help us resolve disputes, improve performance and maintain a transparent service. All personal data we collect is limited to what we need for account management, payments and delivering the live casino experience, including our streaming tables, dealers and live games from providers like Novomatic, EGT and NetEnt.

2. Eligibility

Data Usage & Sharing Your data powers your account and our services. We use personal information to verify identity, process deposits and withdrawals, prevent fraud and manage responsible access to live casino content. That includes processing payment methods such as Visa, Mastercard, Privat24, Monobank and SettlePay, as well as cryptocurrency options. When you claim promotions such as the 200% welcome offer on first deposit or other ongoing promotions, your eligibility and wagering progress (wagering x10 where applicable) are tracked using your account data. We share personal data only when necessary. Authorized third-party processors help us accept payments, settle withdrawals and run secure authentication checks. We also collaborate with licensed game providers to ensure game integrity for more than 2,500 titles from 30+ providers. Those partners receive only the data needed to deliver the service and are contractually bound to protect it. We never sell your personal data. We may disclose information to comply with legal obligations, investigations or to enforce platform rules. When required by PlayCity licensing authorities or courts, we will provide requested data. We also share limited details with fraud prevention agencies to protect your account and the platform. In all cases we apply strict access controls and data minimization principles so that third parties get only what is necessary. For operational reasons we use analytics and monitoring tools to improve streaming quality and table performance. Aggregated and anonymized usage statistics are used to optimize servers, fix technical issues and tailor promotions to live casino fans. These aggregated data sets cannot be traced back to you and are used solely to improve service quality and player experience.

3. Account Security

Your Rights & Security You have clear rights over your personal data and we respect them. Under applicable law you may request access to the personal data we hold about you, request correction of inaccurate data, object to processing in certain situations, request restriction of processing, and ask for deletion of your account information where not prevented by legal retention requirements. You can also withdraw consent at any time for processing activities that rely on consent. To exercise these rights contact our support team and we will respond in a timely manner. We implement strong technical and organizational measures to protect your data. That includes encryption of sensitive data in transit and where required at rest, secure authentication methods for account access and regular vulnerability testing. Access to personal data is restricted to authorized personnel who need it to perform their duties. We log administrative access and regularly review permissions to minimize exposure. We require identity verification for sensitive requests such as large withdrawals, change of payment method or deletion of account data. Verification helps prevent unauthorized actions and keeps dealer tables and live game sessions secure for all players. If you suspect a security incident or unauthorized access, contact support immediately and we will take prompt action to investigate and contain any breach. Retention follows legal and operational needs: we keep records necessary to process your transactions, comply with PlayCity licensing rules and meet anti-money-laundering obligations. Non-essential data is deleted when no longer required. If you want a copy of your data in a portable format or need help submitting a rights request, our support team will guide you through the process.

4. Responsible Gaming

5. Bonus Terms